This privacy policy explains how Afrohaven Vacations, a travel agency based in Nairobi, Kenya, collects, uses, and protects your personal information when you book trips and accommodations with us. We respect your privacy and are committed to safeguarding it.
What information do we collect?
When you book a trip or accommodation with us, we may collect the following information from you:
- Your name, email address, phone number, and postal address
- Your passport number, nationality, and date of birth
- Your travel preferences, such as destinations, activities, and special requests
- Your payment details, such as credit card number and billing address
- Your feedback and reviews of our services and partners
We may also collect information about your use of our website and mobile app, such as your IP address, browser type, device type, operating system, pages visited, and time spent on our site or app. We use cookies and similar technologies to enhance your user experience and provide personalized offers and recommendations.
How do we use your information?
We use your information for the following purposes:
- To process your bookings and confirmations
- To communicate with you about your bookings and provide customer service
- To send you newsletters, promotions, and surveys that may interest you
- To improve our website and mobile app functionality and performance
- To analyze our market trends and customer behavior
- To comply with legal obligations and prevent fraud
How do we protect your information?
We take appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, modification, or loss. We use encryption, firewalls, access controls, and secure servers to store and transmit your information. We only share your information with trusted third parties who provide services on our behalf or in accordance with our instructions. These third parties are contractually obligated to respect your privacy and comply with applicable laws and regulations.
What are your rights?
You have the right to access, update, correct, delete, or restrict the processing of your information at any time. You also have the right to object to the processing of your information for direct marketing purposes or for any other reason based on your specific situation. You can exercise these rights by contacting us at [email protected] or by using the opt-out links in our emails. You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.
How do we update this policy?
We may update this policy from time to time to reflect changes in our practices or in the applicable laws and regulations. We will notify you of any material changes by posting a notice on our website or by sending you an email. Your continued use of our services after such notice constitutes your acceptance of the updated policy.
How can you contact us?
If you have any questions or concerns about this policy or our privacy practices, please contact us at: [email protected]
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